If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 1-800-448-1492 or by using our online fraud claim form to file a fraud report. The reports that we receive allow us to better track scams and help others from falling victim in the future.
How do I file a fraud claim with Western Union?
Online Fraud Claim Form If your transaction has been paid and you wish to let Western Union know about your situation, you can file a claim with our fraud department at 1-800-448-1492 or by using our online fraud claim form to file a fraud report.
Did you send money to a scammer using Western Union?
If you used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get your money back. You must file a claim by May 31, 2018 to read more about the refund process. You can click on the orange button near the top of the You can file a claim online.
What happens if a Western Union Transfer has not been paid?
If the transfer has not been paid, then we can stop the transaction and refund your money. If your transaction has been paid and you wish to let Western Union know about your situation, you can file a complaint with our fraud department at 1-800-448-1492 or by using our online fraud complaint form to file a fraud report.
What does the Western Union Settlement mean for consumers?
The settlement imposes the $586 million payment and requires Western Union to put a comprehensive A-to-Z anti-fraud program in place, complete with meaningful training and monitoring to protect consumers in the future. The order also prohibits the company from transmitting a money transfer it knows – or reasonably should know – is fraud-induced.
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How do I contact Western Union about fraud?
If you believe that you are the victim of fraud, call the Western Union Fraud Hotline at 1-800-448-1492.
Will Western Union refund my money?
If you were charged, we'll refund you the money in your original form of payment within 5-7 business days from the date the refund was processed. You'll be notified when your refund is credited to your bank account, credit or debit card, or when it is ready for pickup.
How do I claim money back after being scammed?
Contact your bank immediately to let them know what's happened and ask if you can get a refund. Most banks should reimburse you if you've transferred money to someone because of a scam.
How do I reclaim money from Western Union?
Send the notarized form, including the required documents* showing you as a purchaser, by email to [email protected] or by fax at 1-720-865-0477....Open the Money Order Refund Request form.Enter the details and attach your receipt.Accept the terms and conditions and select Submit.
Can police trace Western Union?
Law enforcement agencies requesting information about a money order generally must provide the 11-digit money order number in order for Western Union to be able to retrieve them.
What is red flag in Western Union?
Consumer Action is warning consumers that requests to wire money through Western Union or MoneyGram are a “red flag” that the call, email, or online posting may be a scam.
What can you do if you've been scammed?
Federal Trade Commission: Contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357) or use the Online Complaint Assistant to report various types of fraud, including counterfeit checks, lottery or sweepstakes scams, and more.
Do banks refund stolen money?
Do banks reimburse stolen money? Banks often reimburse stolen money, but there are some exceptions. Transactions not made by you or anyone authorized to use your account are fraudulent, and federal law protects your money.
How many days can money stay in the Western Union if not picked up?
Money transfers are available for 90 days. If the receiver is unable to pick up the money transfer and it has been 90 days, contact Customer Care for the money transfer to be renewed and made available for payout.
Can u cancel Western Union transfer?
If you need to cancel or make changes to a funds transfer transaction after it has already been sent, call the Western Union Customer Service Desk at 1-800-325-6000, (Espanol at 1-800-325-4045). Please be aware that you may not be able to cancel or make changes to a transaction if the funds have already been paid.
Can I get a refund on my money order?
If the money order has been cashed, the issuer will not replace it or refund the purchase amount. Your best bet at that point is to request a copy of the signed, cashed money order from the location that cashed it. Contact local law enforcement and provide them with the copy so they can begin an investigation.
Who should file a claim
If you think you were affected by the Western Union fraud case between Jan. 1, 2004, and Jan. 19, 2017, consider filing a claim. The Federal Trade Commission recommends that you do so online by visiting FTC.gov/WU, which features links to the claims website, as well as other helpful information.
How much money you might receive
If your claim is verified, the size of your refund will depend on how much money you lost and the number of claims the Department of Justice is able to validate. The entire process, including claim verification and sending out checks, could take one year.
The backstory
Western Union’s “system facilitated scammers and rip-offs,” then-FTC Chairwoman Edith Ramirez said in a January 2017 press release, which also stated that the business violated U.S. laws by processing “hundreds of thousands of transactions for Western Union agents and others involved in an international consumer fraud scheme.”
How to contact Western Union fraud department?
After you file a claim with our fraud department at 1-800-448-1492 or using our online fraud claim form contact your local law enforcement agency. Western Union works directly with law enforcement at their request.
How to file a spoof claim in Western Union?
Please forward the original email to [email protected]. Please note that this won’t file a claim; if you believe you’re a victim of fraud, call our fraud hotline and report the crime, then file a claim with your local law enforcement agency.
What happens if you don't pay your transfer?
If the transfer has not been paid, then we can stop the transaction and refund your money.
What to do if you have been victimized by scammers?
If you’ve been victimized by scammers, be proactive—report your case to Western Union, law enforcement and other authorities, like the Federal Trade Commission’s Bureau of Consumer Protection, among others. These are important steps to help prevent fraud and protect others from falling victim to scams.
What is the number to call to stop a fraud transaction?
If you’ve transferred money and the money hasn’t yet been picked up, call our fraud hotline at 1-800-448-1492 to stop the transaction.
Why is reporting fraud important?
Reporting fraud can lead to more awareness and better education. We encourage you to contact your local law enforcement authorities if you believe you were a victim of fraud. You also can contact other consumer protection resources.
What is Western Union?
Western Union is helping to protect consumers from falling victim to money transfer scams through education and awareness.
Who should file a claim
If you think you were affected by the Western Union fraud case between Jan. 1, 2004, and Jan. 19, 2017, consider filing a claim. The Federal Trade Commission recommends that you do so online by visiting FTC.gov/WU, which features links to the claims website, as well as other helpful information.
How much money you might receive
If your claim is verified, the size of your refund will depend on how much money you lost and the number of claims the Department of Justice is able to validate. The entire process, including claim verification and sending out checks, could take one year.
The backstory
Western Union’s “system facilitated scammers and rip-offs,” then-FTC Chairwoman Edith Ramirez said in a January 2017 press release , which also stated that the business violated U.S. laws by processing “hundreds of thousands of transactions for Western Union agents and others involved in an international consumer fraud scheme.”
