Settlement FAQs

how to collect vizio smart tv settlement

by Mrs. Alize Lind II Published 2 years ago Updated 2 years ago
image

To get your portion of the settlement cash, visit the website VizioTVsettlement.com and file your claim before April 29, 2019. Your Vizio TV should’ve been connected to the internet between Feb. 1, 2014 and Feb. 6, 2017. Only one buyer per smart TV is qualified for each household, but you can file a claim for each that you own.

If you purchased a Vizio TV between February 1st, 2014 and February 6th, 2017, you can visit VizioTVsettlement.com to complete the online paperwork anytime before April 29th, 2019. As part of the settlement, Vizio already promised to delete any viewing data it collected before February 6th, 2017.Feb 12, 2019

Full Answer

How to solve Vizio TV problems?

No Audio / No Sound VIZIO TV

  • Check to make sure the volume level or your TV is set above zero. ...
  • Make sure the TV is not muted.
  • Make sure your TV speakers are turnd 'On'. ...
  • Check the cables connecting your devices to the TV, and make sure they are securely connected. ...
  • Try a different source device. ...

More items...

Was the Vizio TV class action lawsuit ever settled?

The settlement was reached in a pending VIZIO smart TV class-action lawsuit. In exchange for paying $2.2 million, the company has agreed to stop unauthorized tracking and collecting data on TV viewing. It has also agreed to prominently disclose the collection of such information and obtain consumers’ explicit consent before sharing it.

Should you buy a Vizio TV?

Vizio and TCL sell budget-friendly TVs that don't compromise on quality — perfect for gaming, virtual workouts, and binge-watching Cobra Kai. Reviewers love them because they’re not as expensive as...

Are Samsung or Vizio TVs better?

The Vizio has much better reflection handling, and it can remove judder from 24p sources and native apps. On the other hand, the Samsung has a faster response time and gets a bit brighter.

See more

image

How much is the Vizio settlement?

A $17 millionA $17 million class action settlement will end class action allegations that Vizio Inc. collected, stored, and shared viewing habits of smart TV owners without their knowledge or consent. Vizio smart TV owners who connected their television to the internet between Feb.

Is there a class action lawsuit against Vizio TV?

Six models of Vizio OLED and LED 4K UHD flat-screen televisions are defective in that they suffer from repeated and unexpected power failures, a proposed class action claims.

Why did Vizio get sued?

(Reuters) - A New York-based nonprofit group has sued television maker Vizio Inc in California state court to force it to share the source code for the software it allegedly uses in its smart TVs.

Does Vizio sell your data?

Vizio sells many of its TVs at cost (or close to it), which may at first sound like poor practice, but in reality it allows Vizio to begin tracking whatever the new owners of those TVs watch. Vizio can then sell that data, likely to whomever would be interested in which entertainment options garner the most viewership.

Is there a recall on Vizio Smart TV?

The recall is for 245,000 Vizio E-Series 39-inch and 42-inch televisions, which sold for between $370 and $450. It looks like the problem is with the TV stand, with Vizio telling customers to “immediately detach the stand, place the television in a safe location and contact Vizio for a replacement stand assembly.”

Does a Vizio TV have a camera?

Locating Camera and Mic on Vizio TVs Vizio does not have built-in cameras into its Smart TVs. The company sells a compatible webcam that may be used with the TV.

What happen to Vizio?

After the settlement, the company only collected data from TV units that opted in through disclosures. On July 26, 2016, Chinese electronics company LeEco announced that it would acquire Vizio for US$2 billion; however, the acquisition was cancelled in April 2017.

What data does Vizio collect?

For VIZIO devices that have agreed to Viewing Data collection, VIZIO will use ACR technology to collect information about the audio and video programming content playing on the display unit including broadcast television, advertisements and other commercially available content (including volume, channel information, ...

Why do Vizio TVs freeze?

Vizio TVs freeze for a number of reasons. The TV may be experiencing a firmware bug, a hardware malfunction, an issue with your internet connection or a problem with your system settings. To fix these issues, you can restart the TV or modem/router or try restoring the factory settings.

What data do smart TVs collect?

Using a variety of technologies, from tracking what shows you watch and which apps you open to matching up your viewing data with web browsing from other devices thanks to location and IP address information, smart TVs are gathering a lot of information.

Who owns Vizio TV brand?

As for who makes Vizio TVs, their two main manufacturing partners and shareholders are Taiwanese companies Ruixuan Optoelectronics Technology and Hon Hai Precision Industry, more commonly known as Foxconn.

Why is the Vizio TV talking to me?

Why is my Vizio TV narrating? If you keep hearing narration on your Vizio TV, it may be because you have activated the Talk Back feature. In 2017, the Vizio Company began adding advanced accessibility tools to its televisions. That included a feature that would aid persons with visual and hearing impairments.

What kind of smart TV is Vizio?

Vizio Smart Features. Vizio TVs run the SmartCast platform, which is very basic with a very limited selection of apps and no app store.

Is Vizio profitable?

The TV maker released its latest earnings report on Tuesday and revealed that over the last three months, its Platform Plus segment that includes advertising and viewer data had a gross profit of $57.3 million.

What were the lawsuits about?

The 60-page consolidated complaint alleged that Vizio Smart TVs “watch what you’re watching while you’re watching it.” More specifically, the suits claimed Vizio tracks consumers’ behavior, including viewing history and content preferences, and sells this data to media companies for targeted advertisement purposes. These ads apparently didn’t just show up on Vizio Smart TVs, but also on any other devices that were connected to the same Internet network.

Who can file a claim?

Anyone who purchased a Vizio Smart TV for personal use and had it connected to the Internet at any time between February 1, 2014 and February 6, 2017 is eligible for a piece of the settlement.

How do I submit a claim?

Fill out this form to submit your claim. You are not required to provide a receipt.

What happens if you don't take action against Vizio?

If you take no action whatsoever, you won’t get any money from the settlement and you’ll forfeit your right to file a lawsuit against Vizio over the same claims.

Where is the Ronald Reagan settlement hearing?

at the following address: Ronald Reagan Federal Building and United States Courthouse. 411 W. Fourth St., Santa Ana, CA, 92701. Courtroom 10A, 10th Floor.

Why did Vizio get free money?

The free money stems from a lawsuit filed by the U.S. government in response to Vizio not disclosing to customers that its internet-connected “smart” TVs were collecting information from viewers without their consent.

How much did Vizio settle for?

That’s when Vizio agreed to establish a $17 million settlement to pay people who bought their internet-connected TVs between February 2014 and February 2017.

How to contact the settlement administrator?

Uncertain as to whether you qualify for this settlement? Call the Settlement Administrator at 877-252-4685 for more information.

Who is included in the VIZIO smart TV class action settlement?

You are included in the settlement if you are in the United States and purchased a VIZIO Smart Television for personal or household use (not for resale) and your smart TV was connected to the Internet at any time between February 1, 2014 and February 6, 2017.

What is VPPA in video tapes?

The Court’s order on the motion to dismiss is particularly significant for its discussion and analysis of the Video Privacy Protection Act (VPPA), a federal law that prohibits any video tape service provider from disclosing their consumers’ personally identifiable information to third parties. Vizio argued that the plaintiffs’ VPPA claims should be dismissed, challenging whether Vizio could be considered a video tape service provider, whether the plaintiffs are consumers, and whether the defendants disclosed personally identifiable information as defined by the law. The Court provided a detailed analysis of each of the elements and ultimately denied Vizio’s motion to dismiss the VPPA claims.

Why was Vizio's second motion to dismiss dismissed?

Vizio argued that Plaintiffs’ claims under the Wiretap Act should be dismissed because “ [t]he Wiretap Act only prohibits the acquisition of ‘the contents of any wire, electronic, or oral communication.’”.

How long did Vizio track TVs?

A federal court has approved a $17 million settlement in the VIZIO smart TV class action lawsuit, which alleged that VIZIO secretly tracked — for 3 years — what people were watching on about 16 million smart TVs. Not only did VIZIO collect consumers’ viewing histories and information about their digital identities, according to the complaint, ...

What happens if you don't sue Vizio?

If you take no action, you get no payment and you give up your legal right to continue to sue VIZIO for claims related to this case.

What is Vizio's default feature?

On December 23, 2015, Gibbs Law Group filed a class action lawsuit in California Federal Court alleging that that Vizio Smart TVs contain a default feature that tracks what viewers watch. According to the lawsuit, Vizio reportedly matches this information with its customers’ IP addresses, allowing Vizio to sell personal information about its customers’ TV habits to third parties for profit.

What is the Declaration of Joseph Turow?

Declaration of Joseph Turow in Support of Plaintiffs’ Motion for Preliminary Approval of Class Action Settlement

The lawsuit alleged that Vizio tracked customer data for years, gathering second-by-second details about what consumers watched and when

Although consumers were unable to opt-out of this data collection, the company said this was an integral part of its “smart interactivity” and was necessary to offer more personalized content to its customers. The company also made it difficult for customers to turn off these tracking features.

The Vizio settlement highlights the importance of injunctive relief

The company agreed to implement a consent model for all Vizio Smart TVs, requiring consumers to give their consent before the company can track their viewing habits. Moreover, Vizio agreed to post prominent notifications on the screen of each TV, add additional language in the user’s quick start guide, and delete disputed viewing data.

The FTC has approved the settlement in principle

In addition, Vizio has agreed to delete all viewing data from its customers’ smart TVs before February 6, 2017. This settlement is an important step in preventing these companies from wasting valuable time and money. The company will be forced to make the necessary changes to avoid these issues in the future.

Never buying another vizio product

Terrible customer support and inferior products was basically told there is nothing they can do about a tv that is still under warranty that is defective. It’s my fault for buying a vizio product honestly. Never making this mistake again.

OLED55-H1 - An "update" after speaking with CS

Well, just got off the phone with Vizio support. And after outlining the laundry list of issues I've been experiencing, and most of you have been experiencing, they've admitted there's no near future resolution.

Vizio Elevate FW 1.02.21.1 released

I haven't had a chance to test it beyond watching some media from my AppleTV 4k but figured I would give everyone a heads up.

Vizio hast left me in the dark!

Below is my post regarding my issues. I finally spoke with someone who told me the parts have been ordered and sent to the technician and that I should expect a phone call to setup an appointment for the repair to take place. That was 4 days ago; no call.

Remove new Watch Free ad

This started a few days ago. Every time I turn on my Vizio tv, I get an ad pop up for Watch Free +. How in the hell do I get rid of this stupid ad?!

P75QX-H1 not displaying Atmos

I am beyond frustrated. I have spent a total over $2500 between the P75QX-H1 TV and the M512a-H6 sound bar for the sole purpose of getting Dolby Vision & Dolby Atmos with eARC.

image

What Were The Lawsuits About?

Who Can File A Claim?

  • Anyone who purchased a Vizio Smart TV for personal use and had it connected to the Internet at any time between February 1, 2014 and February 6, 2017 is eligible for a piece of the settlement. Only onepurchaser per household may submit a claim; however, people can submit claims for multiple TVs if they had more than one in their home.
See more on classaction.org

How Much Money Can I Get and When Will I Get It?

  • The estimated reward is between $13 and $31 per television, but you may receive more or less depending on how many people submit claims and how much the court sets aside for legal expenses. A hearing is scheduled to take place on May 31, 2019, during which time the court will consider whether the settlement is fair and reasonable and decide how much to award in attorn…
See more on classaction.org

I’m Not Loving This Settlement…

  • You have a couple different options if you’re unhappy with the settlement. You can object to the settlement at the final hearing on May 31, 2019 at 10:30 a.m. at the following address: You can also write to the court about what you think of the agreement at:
See more on classaction.org

What If I Do Nothing at All?

  • If you take no action whatsoever, you won’t get any money from the settlement and you’ll forfeit your right to file a lawsuit against Vizio over the same claims. If you’d like to keep open the possibility of suing Vizio on your own, you must exclude yourself from the settlement.
See more on classaction.org

I Need More information.

  • If you can’t find what you need on the settlement website, you can call the settlement administrator at (877) 252-4685 or e-mail them at info@VizioTVsettlement.com.
See more on classaction.org

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9