Settlement FAQs

how to negotiate a settlement on credit card debt

by Raina Okuneva MD Published 3 years ago Updated 2 years ago
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What percentage will credit card companies settle for?

Typically, a creditor will agree to accept 40% to 50% of the debt you owe, although it could be as much as 80%, depending on whether you're dealing with a debt collector or the original creditor. In either case, your first lump-sum offer should be well below the 40% to 50% range to provide some room for negotiation.

What amount should I offer to settle debt?

Offer a specific dollar amount that is roughly 30% of your outstanding account balance. The lender will probably counter with a higher percentage or dollar amount. If anything above 50% is suggested, consider trying to settle with a different creditor or simply put the money in savings to help pay future monthly bills.

How can I settle down my credit card debt?

What is the credit card settlement processVisit the issuer or a debt settlement agency.Explain your inability to make payments via a credit card settlement letter and mention that you're open to negotiating other repayment terms.Offer a lump sum or inform the issuer of your plans to file for bankruptcy.

Is it good to settle a credit card debt?

It is always better to pay off your debt in full if possible. While settling an account won't damage your credit as much as not paying at all, a status of "settled" on your credit report is still considered negative.

Is it better to settle or pay in full?

Generally speaking, having a debt listed as paid in full on your credit reports sends a more positive signal to lenders than having one or more debts listed as settled. Payment history accounts for 35% of your FICO credit score, so the fewer negative marks you have—such as late payments or settled debts—the better.

What is the 11 word phrase to stop debt collectors?

If you need to take a break, you can use this 11 word phrase to stop debt collectors: “Please cease and desist all calls and contact with me, immediately.” Here is what you should do if you are being contacted by a debt collector.

What is a reasonable full and final settlement offer?

It depends on what you can afford, but you should offer equal amounts to each creditor as a full and final settlement. For example, if the lump sum you have is 75% of your total debt, you should offer each creditor 75% of the amount you owe them.

Will Debt collectors settle for half?

Some want 75%–80% of what you owe. Others will take 50%, while others might settle for one-third or less. Proposing a lump-sum settlement is generally the best option—and the one most collectors will readily agree to—if you can afford it.

Does settlement affect credit score?

Loan settlements impact on the CIBIL score When a loan is termed settled, it is viewed as a negative credit behaviour and the borrower's credit score drops by 75-100 points. The CIBIL holds this record for over 7 years.

Why you should not pay collections?

Making a payment on the debt will likely reset the statute of limitations — which is disastrous. If the collection agency can't show ownership of the debt. Frequently, the sale of a debt from a creditor to a collector is sloppy. A collection agency hounding you may not be able to show they actually own your debt.

How long does it take to improve credit score after debt settlement?

between 6 and 24 monthsHowever, a debt settlement does not mean that your life needs to stop. You can begin rebuilding your credit score little by little. Your credit score will usually take between 6 and 24 months to improve. It depends on how poor your credit score is after debt settlement.

When should you consider debt settlement?

Debt settlement comes into play only when you have many late or skipped payments and possibly collections accounts. A creditor or collector is not going to accept less than you owe if there's reason to believe you could pay the full amount that you originally agreed to.

What is a reasonable full and final settlement offer?

It depends on what you can afford, but you should offer equal amounts to each creditor as a full and final settlement. For example, if the lump sum you have is 75% of your total debt, you should offer each creditor 75% of the amount you owe them.

What is the average percentage on debt settlement?

According to the American Fair Credit Council, the average settlement amount is 48% of the balance owed. So yes, if you owed a dollar, you'd get out of debt for fifty cents.

What happens if you pay a settlement offer?

As long as your creditors accept your offer – i.e. agree to sum of money in the settlement offer – they will accept partial settlement of your debt in exchange for writing off the remaining amount you owe. If the settlement offer is big enough, the money will be shared equally among all of your creditors.

Why do debt collectors offer discounts?

Why is that? Because the collection agency bought the original debt from your creditor, most likely for a substantial discount. That means they don't have to recover the entire amount to make a profit. By proposing a settlement, you can pay off the debt quickly, usually for less than the original amount.

How long does it take to settle a debt?

In fact, some may lose patience and sue you. Certain debt settlement companies advertise "debt settlement plans", implying you can take several years to get through the process. In my opinion, that's a recipe for disaster. Generally speaking, I recommend completing the debt settlement process in 12 months or less (18 months tops).

What is the biggest determinant of successfully negotiating settlements for less than full balance?

Perhaps the biggest determinant of successfully negotiating settlements for less than full balance is making sure you meet the minimum criteria.

How to finalize a settlement?

Release the settlement funds. To finalize the settlement, you need to deliver the settlement funds on or before the expiration date. Most settlement funds are remitted via ACH bank draft (aka "check by phone"). Make sure you write down who you spoke with that processed your payment. Every once in a blue moon a creditor or collection agency might require you to overnight a cashier's check to finalize a settlement. But the vast majority of settlements are finalized via ACH bank draft.

How many credit card accounts are delinquent?

Whether we're in a good economy or not, a certain percentage (approx. 2-5%) of credit card accounts are delinquent. For credit card companies, it's just the cost of doing business — and they know it.

Can you send a cease and desist letter to a creditor?

With certain credit card companies, a cease and desist letter is an automatic trigger to fast-track your account for litigation. Besides, if your goal is to negotiate a settlement with a creditor, you need to keep an open line of communication. For these reasons, I never recommend sending a cease and desist letter.

Is debt settlement a viable alternative to bankruptcy?

Although the debt settlement process can be a viable alternative to bankruptcy, it isn't perfect.

Can you do it yourself in debt settlement?

Same thing applies to the debt settlement process. You can totally take the do-it-yourself approach and be successful .

Why Should You Negotiate Your Credit Card Debt?

If you carry a high credit card balance or have missed payments, you may have heard from a debt settlement company. Often these organizations promise to resolve your debt for pennies on the dollar. It can sound like a relief to have someone else do the work for you. But the Federal Trade Commission cautions that you may not get the results you want.

What is debt settlement?

This is an agreement to settle a debt owed to a creditor for a single payment, or lump-sum. In most cases this is the approach a debt settlement company will take. For instance, if you owed $12,000, you might settle upon a total payment of $8,000. You can also ask to negotiate a new principal amount owed on your credit card, but in this case fees and interest rates will still apply. Remember creditors are under no obligation to accept less than you owe, but it never hurts to ask.

How to manage credit card debt?

If you’re behind on your payments or have lost your income, speaking with your credit card provider is an important first step in managing your debt. By staying in communication with your creditor you can avoid additional fees and potentially protect your credit score. Knowing your options for renegotiating your credit debt and working with your creditor to develop a plan can set you on the path to bringing your credit card debt under control.

What happens if you fail to comply with a credit card workout agreement?

Once the agreement term expires or if you fail to comply with the agreement, your credit card’s regular terms including interest and fees may take effect. If a penalty APR was assessed on your card prior to the agreement, you may revert to the penalty APR. Make sure to get any agreement in writing. Once you enter into a workout agreement, you are responsible for complying with the new terms. Your creditor does not need to provide you with notice if your interest rate increases if you are out of compliance.

What to do if your credit card company is having trouble making your minimum payment?

If your financial circumstances have changed, inform your credit card company that you’re having trouble making your minimum payment and explain why. Be factual. Explain your hardship, but realize the call representative may have fielded a lot of calls. Don’t take offense if they don’t initially understand or sound empathetic.

What is the best way to get credit advice?

If you decide to seek professional advice, look for an approved credit counselor. Most of these services are free and federally regulated. An accredited financial counselor or financial fitness coach can provide unbiased information to help you make a decision that best meets your needs.

Can you be in default if you are not charged off your credit card?

Debt settlement companies may advise you to stop making your minimum credit card payments which can result in late fees, a higher penalty APR and ultimately more debt to negotiate. Failure to communicate with your card provider and failure to stay current with payments may result in default. If you are in default, your account could be moved to collections. Even if your debt isn’t charged off, missed payments can adversely impact your credit score.

What does it mean to settle credit card debt?

Settling debt means coming to an agreement with your creditors to pay back part of what you owe while being forgiven for the rest. If you’re considering settling your credit card debt, you’ve probably already missed some payments, perhaps even several months’ worth. You may have already been referred to a collection agency.

What happens if you can't settle your credit card debt before it is written off?

If you cannot settle your account before charge off, you will still owe the debt if it is written off, but it will be reported as a charge-off on your credit report, which hurts your score even more. That’s also a point when a creditor might sell your debt to a collection agency.

How long before a creditor writes off a debt?

Also find out when you last made a payment on the account or accounts. It’s often ideal if you can settle your debt before it becomes 180 days delinquent, when many creditors write it off as a loss. If you cannot settle your account before charge off, you will still owe the debt if it is written off, but it will be reported as a charge-off on your credit report, which hurts your score even more. That’s also a point when a creditor might sell your debt to a collection agency.

How long does it take to settle debt?

In general, a reasonable expectation is settling your debt for 50% less of what you owe if your account is five or more months late. For some, this could mean it could take a couple of years to settle all your debts.

What happens if you miss a payment on a credit card?

If you’ve already missed payments on a bank credit card, that bank may have already reached out to you about reducing your monthly payments by enrolling you in a hardship plan. While not widely advertised, these programs lower your interest rate. They may also waive or eliminate fees and penalties.

Why would a credit card company let you off the hook for less than what you owe?

Why would a credit card company let you off the hook for less than what you owe? It simply comes down to whether they want some of their money back versus none of it. Credit card debt is unsecured debt, meaning it’s not tied to an asset like a house or a car. So if a person’s financial situation gets so dire that they file for bankruptcy, it’s possible a credit card company won’t see any of the debt repaid.

How long does it take to get a no obligation offer from a creditor?

Get your first no-obligation offer from your creditor in just a few days. It’s up to you if you want to accept it. If you find yourself crippled by credit card debt, having racked up charges that will be hard to pay off, you might be able to settle your accounts with your lenders for less than what you owe.

How to settle credit card debt?

You may want to write down your credit card debts on paper or a spreadsheet and start budgeting to find out what you can afford to repay. List the interest rate and the balance you owe for each card. This way when you're ready to contact your credit card companies you’ll have the information available and know which ones are worth trying to negotiate with.

Why do credit card companies settle debt?

Most credit card companies are willing to settle debt because they also want to avoid expensive lawsuits. They have a backup plan if you don’t repay their debt: They’ll sell your credit card debt to a debt collector or a debt buyer or sue you to force you to repay. If they sell your debt, they won’t be recouped the full amount. And taking you to court is expensive and time-consuming, and they may still never recover the money you owe.

What is debt settlement?

In a debt settlement, you make an agreement with your credit card lender to a new set of payment terms. The credit card company may agree to forgive part of your debt or agree to a new payment schedule to allow you to get back on track. You likely won’t be able to negotiate a debt settlement unless you are already past due on your debt. Otherwise, the credit card lender will assume you can pay back your debt.

How to get your creditors to forgive you?

First, you can ask your creditors to forgive a portion of your debt. Tell them you have a fixed amount of money available to pay toward your debts. Explain further that you want to prioritize repaying your creditors but can only do so if they agree to forgive a portion of your credit card debt. To make the offer more appealing to your creditors, mention that you’re considering filing for bankruptcy. When creditors hear the word bankruptcy they often have more reason to fear they’ll never be repaid.

How to start a debt management plan?

To start a debt management plan, you will work with a credit counselor at a non-profit credit counseling agency. The credit counselor will negotiate with your lenders on your behalf to create a repayment plan that fits within your budget. They can often negotiate lower interest rates for you as well.

What to do if you haven't missed a payment?

If you’re in a situation where you haven’t recently missed payments and you have a good credit score , call your credit card issuer and talk with them. You can still ask for the following:

Can a credit card company close your account?

But all is not lost because they want to keep your business, especially since you've been making your payments on time. Your credit card company doesn’t want you to close your account. If you have a good credit score, they know you’ll be able to do a balance transfer to one of their competitors or open a different credit card with a lower interest rate. If that happens, they’ll lose your business and will not profit off of the interest they charge you each month. They also know that you can take out a personal loan to repay your credit card debt, which would eliminate any profit they can make from you.

How to negotiate a lower settlement?

You’ll want to start by offering a lower settlement amount than what you’re willing to pay. For instance, suppose you owe $10,000 and your settlement tolerance (the most you’ll pay) is $6,000. But you don’t want to pay more than you must and hope that the creditor will settle for $3,000. To give yourself the negotiating room needed to work up to $3,000, you’d probably want to start low by offering $1,000.

How to get settlement terms?

Getting the Settlement Terms in Writing. Once you reach an agreement, you’ll want to get the terms of your settlement in writing before paying the settlement amount. The letter should state the amount the creditor will accept in satisfaction of your obligation and the date you must pay the funds.

What happens if a collection agency buys your debt?

A collection agency has bought the debt. After the original creditor charges off your account, you’ll remain responsible for the full value of the debt, but instead of paying the balance to the original creditor, you’ll pay the collection agency. A collection agency is more likely to settle your debt for less than what you owe because it bought ...

Why is it important to know who owns the debt?

It’s important to appreciate the importance of who owns the debt because the original creditor and the debt collector negotiate in different ways. What you’ll be able to achieve often depends on who you’re dealing with. Here are examples of what you might expect to happen at each of these two stages of the process.

Why is a collection agency more likely to settle your debt?

A collection agency is more likely to settle your debt for less than what you owe because it bought your debt at a discount. The negotiation tips that follow tend to work best with a debt collector. You can get a better idea about the process by reading Delinquent Debt: What to Expect in Debt Collection.

How long does it take for a credit card company to collect?

When you’re behind on a payment, your credit card company will likely attempt to collect from you for up to six months. If you don’t bring your debt current within that time, you can expect the original credit card company to “charge off” (sell) your debt to a professional debt collector for a discount.

What do people who negotiate assume?

People who regularly negotiate assume that you’ll start with a low number and gradually increase your offer—not start with the highest number you can tolerate. Therefore, don’t expect your opponent to be satisfied settling for your initial number.

Why negotiate credit card debt?

The ultimate goal of negotiating credit card debt “almost always is to reduce monthly expenses,” said Michael Sullivan, personal financial consultant at Take Charge America. Negotiating credit card debt, adds Sullivan, “should be only done when necessary.”

How does credit card debt settlement affect your credit score?

If you settle a debt with a creditor for less money than you originally owed, this can result in lowering your score by as much as 45 to 125 points.

What do you need to negotiate with your credit bureau?

You need to negotiate two things: how much you can pay and how it’ll be reported on your credit reports.

What is do it yourself debt settlement?

With do-it-yourself debt settlement, you negotiate directly with your creditors in an effort to settle your debt for less than you originally owed.

How much does a debt settlement company charge?

With a debt settlement company, you’ll likely pay a fee of 20% to 25% of the enrolled debt once you agree to a negotiated settlement and make at least one payment to the creditor from an account set up for this purpose, according to the Center for Responsible Lending.

What company did the CFPB take legal action against?

In 2013, the CFPB took legal action against one company, American Debt Settlement Solutions, saying it failed to settle any debt for 89% of its clients. The Florida-based company agreed to effectively shut down its operations, according to a court order.

What is the difference between debt settlement through a company and doing it yourself?

Time and cost are the main distinctions between debt settlement through a company and doing it yourself.

What does "settled" mean on credit report?

Settled debts are generally marked as “Settled” or “Paid Settled,” which doesn’t look great on credit reports. Instead, you'll try to get your creditor to mark the settled account “Paid as Agreed” to minimize the damage.

How long can you be behind on a debt settlement?

Debt settlement is an option if your payments are at least 90 days late, but it’s more feasible when you're five or more months behind. But because you must continue to miss payments while negotiating, damage to your credit stacks up, and there is no guarantee that you’ll end up with a deal.

What is settlement for credit card companies?

For-profit companies offer to negotiate with your credit card company and try to get them to agree to a “settlement” to resolve your debt (typically, the “settlement” is a lump sum payment that is less than the full amount you owe).

What happens if a company reports a debt as settled?

If it reports the debt as “settled” or a “charge-off,” which is debt that is at least six months delinquent and likely won’t be paid, then your credit will likely be negatively impacted. If the company reports the debt as “paid as agreed,” “current” or “account closed,” there may not be a negative effect on your scores.

How does credit counseling work?

Under a debt management plan, the credit counseling agency works with you and your creditors on a financial plan. You deposit money with the credit counseling organization each month, and the organization uses your deposits to pay your creditors on schedule. These programs do have qualification requirements and there is typically a fee.

What to do when debt becomes unbearable?

But when this debt becomes an unbearable financial burden, what can you do? One option may be to try to negotiate with your credit card company.

How to find out how much you owe on a credit card?

If you have multiple credit cards, go through your statements and make an itemized list of how much you owe on each card and the respective interest rate. Also jot down the customer service phone numbers.

What to do if you're drowning in credit card debt?

If you’re drowning in credit card debt, it may take a phone call (or several) to your credit card company to devise a workable solution. Don’t know where to start? Here’s a guide for how to negotiate with your credit card company.

How to lower credit card interest rate?

Lower your interest rate. Remove past late fees. These actions can reduce your overall debt and help you pay off the balance in a shorter time frame.

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