
How to Reject a Settlement Offer and Respond With One of Your Own
- Don’t Be Fooled by the Claim’s Adjuster’s Apparent “Authority”. During the course of your settlement negotiations, you may hear a reference to the injusurance adjuster’s stated “authority”.
- Stay Vigilent. ...
- A Word About Timing. ...
- The Initial “Offer”. ...
- Rejecting the Settlement Offer and Making a Counter Offer. ...
- Bad Faith Insurance Practices. ...
How to reject a settlement offer from an insurance company?
In a written letter, you should reject the initial offer of the insurance company by emphasizing the following points: Clearly state that you do not find the initial settlement offer acceptable; Lists the specific reasons why the initial settlement offer is not acceptable; and Include a demand for a higher settlement offer.
What should I do if I receive a low settlement offer?
Once you receive a written copy of the initial settlement offer, review the settlement amounts and the reasons stated for such a low offer. You should respond to each of the reasons cited by the claims adjuster in a written letter that includes a logical and reasonable counter-offer.
Do I have to settle for what an adjuster offers?
You do not have to settle for whatever paltry sum an adjustor thinks he or she can get away with offering you. You have the right to reject any settlement offer and respond with a counter demand for the payment you deserve. But you have to wait until a settlement offer is made to reject it and submit a counter demand.
What is a settlement offer letter?
It’s a tactic to pressure you to accept an offer for less than the fair value of the claim. You may receive a settlement offer in a phone call or email, which will be followed by a letter. Once you have the settlement offer letter, you have the right to make a counter demand if you find the offer unacceptable.

How do you politely decline a settlement offer?
Countering a Low Insurance Settlement OfferState that the offer you received is unacceptable.Refute any statements in the adjustor's letter that are inaccurate and damaging to your claim.Re-state an acceptable figure.Explain why your counteroffer is appropriate, including the reasons behind your general damages demands.More items...•
How do you respond to a settlement offer?
Steps to Respond to a Low Settlement OfferRemain Calm and Analyze Your Offer. Just like anything in life, it's never a good idea to respond emotionally after receiving a low offer. ... Ask Questions. ... Present the Facts. ... Develop a Counteroffer. ... Respond in Writing.
How do you counter offer an insurance settlement?
From the standpoint of procedure, you will need to make a counter-offer in writing. Be sure you send your letter to the appropriate person, whether that be an insurance adjuster or an attorney. Make it clear that you are rejecting their initial offer and include your reasons for doing so.
What happens if you ignore a settlement offer?
When someone rejects a settlement offer, it is automatically terminated and can not be accepted at a later time. From here, you can negotiate or make a counteroffer, but will be up to the other party if they want to accept or reject the offer.
Is it good to accept a settlement offer?
It is not in your best interest to accept a settlement offer without speaking with an attorney. The initial settlement offer from the insurance company is probably not fair. The offer may be much lower than the value of your damages. If the insurance company sends you a check, do not cash the check.
What is a Rule 49 offer to settle?
Rule 49 is a self-contained scheme containing cost incentives and penalties designed to encourage litigants to make and accept reasonable offers to settle. [3] An “offer to settle” is the term used for a written offer made by one party to another party to resolve one or more claims in a proceeding.
Should you accept the first offer of compensation?
Unless you have taken independent legal advice on the whole value of your claim, you should not accept a first offer from an insurance company.
Should you accept first offer insurance claim?
Once the offer is made, you have 21 days to decide whether or not to accept it. You should always take legal advice before accepting a Part 36 offer, especially if you have a conditional fee agreement or are using an insurance policy to cover your legal expenses, as you may find you invalidate your contract.
What do I do if my insurance offer is too low?
Here are five steps to take if the insurance company is lowballing you:Get Help from an Attorney. ... Make Sure It Is Actually a Lowball Offer. ... Figure Out Why the Insurance Company Is Lowballing You. ... Collect the Evidence You Need to Prove Your Claim. ... Keep Negotiating and/or File a Lawsuit in Court.
Are settlement offers confidential?
Section 1119(c) states that “all communications, negotiations, or settlement discussions by and between participants in the course of a mediation shall remain confidential” (emphasis added).
Can settlement negotiations be used as evidence?
The Senate amendment provides that evidence of conduct or statements made in compromise negotiations is not admissible. The Senate amendment also provides that the rule does not require the exclusion of any evidence otherwise discoverable merely because it is presented in the course of compromise negotiations.
Are settlement negotiations discoverable?
Settlement negotiations are not protected from discovery by a settlement-negotiation privilege. Although the Federal Circuit declined to create a settlement-negotiation privilege, it did not hold that settlement negotiations are presumptively discoverable.
What percentage should I offer to settle debt?
When you're negotiating with a creditor, try to settle your debt for 50% or less, which is a realistic goal based on creditors' history with debt settlement. If you owe $3,000, shoot for a settlement of up to $1,500.
What happens if you pay a settlement offer?
As long as your creditors accept your offer – i.e. agree to sum of money in the settlement offer – they will accept partial settlement of your debt in exchange for writing off the remaining amount you owe. If the settlement offer is big enough, the money will be shared equally among all of your creditors.
How do you negotiate a settlement with an insurance claims adjuster?
Begin the Settlement Negotiation Process (5 Steps)Step 1: File An Insurance Claim. ... Step 2: Consolidate Your Records. ... Step 3: Calculate Your Minimum Settlement Amount. ... Step 4: Reject the Claims Adjuster's First Settlement Offer. ... Step 5: Emphasize The Strongest Points in Your Favor.
What is a formal offer to settle?
Making an Offer to settle is a tactic that a Claimant or Defendant can use to encourage settlement of a lawsuit without the need to go to trial. The tactic is set out in Rule 10.1 of the Small Claims Court rules. To make an offer to settle, an Offer to Settle form is used.
Analyze the Settlement Offer
Victims must understand the true value of their personal injury claim. You will not be able to reject a low settlement offer unless you actually know how much your case is worth. Under Ohio law, injured victims can recover compensation for the full extent of their losses. This includes financial relief for both direct monetary losses.
Do Not Let the Insurance Adjuster Mislead You
Insurance adjusters use many different strategies and tactics to try to push victims into low settlement agreements. One tactic involves an insurance adjuster mentioning that they only have so much ‘authority’ to settle your claim. This is a false and misleading strategy.
Make Your Counter Offer in Writing
You always want to keep your claim moving forward. When you receive a low offer, you need to respond to that offer in writing. Specifically, your response should always include the following three things:
What is a “Fair” Settlement Offer?
Evaluating a settlement offer from an insurance company can be tricky. It’s especially so in North Carolina due to the law of contributory negligence. Because of contributory negligence, if there is any hint that you may have been partially negligent in causing the accident, an insurance company is more likely to low ball their initial offer or deny the claim entirely.
What happens before an adjuster sends you a counter offer?
Before they send you a counter-offer, the adjuster will likely have interviewed witnesses, reviewed the police report, and maybe even visited the scene of the accident. In certain cases they may be waiting for their own investigator to finish a report to send to them. And of course, they will have read and analyzed your demand letter.
What does an insurance adjuster tell you?
They will diminish your pain and suffering. They will tell you that your medical bills were unreasonable and your treatment was unnecessary. They may even tell you that you could have worked through this injury, thus diminishing your claim for lost wages.
How long do you have to wait to hear back from insurance adjuster?
Once you have submitted your initial demand letter, it is not uncommon to have to wait several weeks or more before hearing back from the insurance adjuster. Many people want to know how long they should wait before following up with the insurance agent if they haven’t heard from them.
How to contact Hart Law Firm?
If you have a question for us, you can submit it confidentially online by clicking here. You can also call The Hart Law Firm at (919) 460-5422. We are happy to speak to you and answered any detailed questions you may have.
How long does it take to get a second call from a company?
The second call should come 30-40 days after you sent out the demand. This call will be a little more pointed and explain to them that you are expecting a response within the next few days.
Can you counter an insurance company's offer?
Assuming you can stay level-headed about your negotiation, you will need to respond to the insurance companies counter-offer. At this point, you can accept their offer (not recommended), reject it and file a lawsuit (more on that later), or counter with a second offer.
What is initial settlement offer?
The initial settlement offer is the insurance company's way of feeling you out. Do not lose your cool over something you can not control. You are, most likely, going to get low-balled on the initial offer. The insurance company's priority is maximizing profit, not looking out for your well-being.
What happens if you hold on to your settlement money?
By holding on to your settlement money for a longer period of time, the insurance company is essentially earning income off the money that is rightfully yours and in essence they are mitigating their own payout. You need to take a proactive role in bringing your claim to a close and securing a favorable settlement offer!
How long does it take for an insurance company to offer an insurance policy?
The amount of time it takes to receive an initial offer from the insurance company can widely vary. In more minor accidents, the insurance company may fling an initial offer at you with a few days or a week or two of the accident. Generally, the more complex or severe the accident, the more time it will take for the insurance company ...
Why do insurance companies throw out a single figure?
It is common for the insurance company to throw out a single figure in hopes that the one amount will be enough to fool you into a cheap settlement. By having the adjuster break down the offer, you can identify where the insurance company may be shorting your claim.
How often should I call a claims adjuster?
You should call the claims adjuster regularly, I would say at least once a week, until an initial offer is given! If the claims adjuster contacts you and gives an offer over the phone, please tell them to reduce the offer to writing and sent to you certified mail. Any offer that is received from the insurance company should be broken down into its component parts (medical bills, lost wages, future treatments, pain and suffering, etc.). It is common for the insurance company to throw out a single figure in hopes that the one amount will be enough to fool you into a cheap settlement. By having the adjuster break down the offer, you can identify where the insurance company may be shorting your claim.
What does a claims adjuster do after receiving a claim?
Upon receiving the claim and / or the demand letter and making an initial offer, the claims adjuster will conduct an investigation that in a lot of ways will mirror the investigation done by your personal injury attorney. The claim adjuster will interview witnesses, review police reports, review your medical records, and read the demand letter. In cases that involve more severe injuries and claimed damages, the claims adjuster will visit the scene of your accident. Upon completion of this investigation, the claims adjuster at that point will usually make the initial settlement offer.
What is the second biggest mistake that I see personal injury victims make?
Behind taking a low-ball initial offer prior to consulting an personal injury attorney, the second biggest mistake that I see personal injury victims make is that they allow the negotiation to stall. The victim gets an initial offer and thank goodness has good enough sense to know that the offer is terrible and they decline the offer. But then the victim kinda gets stuck into a mindset of "now what do I do?"
How to receive a settlement offer?
You may receive a settlement offer in a phone call or email, which will be followed by a letter. Once you have the settlement offer letter, you have the right to make a counter demand if you find the offer unacceptable. Compare what the insurance company has offered to your record of costs and losses, and the maximum payment provided by ...
What to do if you can't agree to settle?
If you cannot agree to settle, your reply should be a formal business letter that makes the case for your higher demand.Your letter should clearly: State that the offer you received is unacceptable. Refute any statements in the adjustor’s letter that are inaccurate and damaging to your claim.
How to prepare for an insurance company offering less than you deserve?
Prepare for the real possibility that the insurance company will offer less than you deserve by keeping a record of your costs and losses related to your accident and injury. Save copies of all bills and receipts and keep a journal of your recovery.
What should an insurance settlement account for?
An insurance settlement should account for all of these losses as they apply to you and your situation, up to the limits of the applicable insurance coverage.
What to do if your insurance is disputed?
You could benefit from the assistance of an experienced personal injury lawyer if your insurance claim is disputed after an accident. Sometimes, just a letter on a law firm’s letterhead helps an insurance company get more serious about responding to a claim.
How do claims adjusters follow up on a claim?
A claims adjuster should follow up on your claim by contacting you and investigating your case. The investigation may include reviewing your medical records, obtaining vehicle repair estimates, reviewing police accident reports, interviewing you and reviewing your initial claim documents.
What to do if insurance company is using delay tactics?
You must also consider how slowly negotiations are going.If the insurance company is using delay tactics, you will need to keep in mind the statute of limitations for filing a personal injury lawsuit. You do not want to let the time limit expire.
What to Do After a Serious Car Accident
You should fully expect that the insurance company will low ball you with their first offer. You can start preparing for that possibility immediately after your accident by:
Economic vs Non-Economic Damages
The damage from a car accident can affect multiple aspects of your daily life. Economic damages relate to a specific monetary harm such as medical expenses or lost wages. Non economic damages are more intangible losses, and as such, are much more difficult to assign a value to.
How to Respond to a Low Settlement Offer
Once you have received a settlement offer by phone or email, take the time to compare it to your records to determine if you feel the offer is fair and will properly cover your costs. Remember, you have the legal right to reject any settlement offer from an insurance company, and to present a counteroffer with the payment you believe you deserve.
How a Personal Injury Lawyer Can Help You Reject a Lowball Settlement Offer
The mere presence of a lawyer’s letterhead on a letter rejecting a lowball settlement offer can alter the way that insurance agencies handle your claim. And in the case that you wish to proceed with a lawsuit, you will have already been working with a lawyer who understands the particulars of your case.

The Initial Settlement Offer
Evaluating The Initial Offer
- When you receive the initial settlement offer in writing, examine the reasons the insurance adjuster has given for the low settlement amount. Each of these points will become a part of your counteroffer letter, and you should respond to each and every one. Your counteroffer letter will reassert your original position described in your demand letter, as well as respond to each of the…
Rejecting The Initial Offer and Making A Counteroffer
- To reject the initial offer, you will create a counteroffer and send it via mail to the insurance company claims adjuster. This letter should state: 1. That you will not accept the initial settlement offer; 2. The reasons why you feel you deserve a higher settlement amount; 3. Each of their low-offer reasons, and your responses; 4. The higher settl...
Fair Initial Settlement Offer
- Though it doesn’t happen often, if the insurance adjuster thinks that you have a very strong case against their insured (the at-fault party), their initial settlement offer may be fair. Don’t simply reject the initial offer because it is the first offer you’ve gotten. Measure what you’ve asked for in your demand letter against what the insurance adjuster has offered, and then you and your attor…
Let Us Help You
- The process of settlement offers and counteroffers can be complex and overwhelming. We understand, and we want you to know that you can call us anytime to schedule a free, no-obligation consultation. With one of our skilled attorneys on your side, you can rest assured you’ll receive fair compensation for the damages you’ve suffered. You can reach us by phone at (916) …