Case Summary: SquareTrade
SquareTrade
SquareTrade Inc. is an extended warranty service provider for consumer electronics and appliances headquartered in San Francisco's SoMa district.
Full Answer
What is the SquareTrade protection plan class action lawsuit settlement?
A settlement has been reached under the SquareTrade protection plan class action lawsuit. This resolves the class action allegations against the company for sold square table protection plans on Amazon. SquareTrade Protection Plans are basically the protection plans for various devices that were sold on Amazon as add-on items to purchase.
What companies sell SquareTrade protection plans?
SquareTrade, an Allstate Company, offers extended warranties and protection plans for devices and appliances through Staples, Amazon, Costco, and Target. One of the largest resellers of SquareTrade protection plans is Amazon. Several lawsuits have been successfully settled against the company.
What happens when you call SquareTrade to make a claim?
If a customer contacts SquareTrade, Inc. to make a claim, the company often first refers the client to the manufacturer’s warranty. Several people have called back after the warranty expired only to learn later that, like Starke, the protection plans they purchased were invalid.
What is trade settlement and how does it work?
Trade Settlement is the process of transferring securities to a buyer’s account and cash to a seller’s account. Trade settlement is a two-way process in the final transaction stage relating to trading stocks, bonds, futures, or other financial assets.
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How do SquareTrade claims work?
Easy Claims Filing with a Five-day Service Guarantee: SquareTrade fixes it or pays the cost to replace - in five days. Five-Day Service Guarantee: SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your care plan is free.
Is it worth getting SquareTrade?
SquareTrade has a 4-star rating on Trustpilot. Out of more than 13,000 reviews, 74% of reviewers said they had an excellent experience, while 12% of consumers rated the experience as bad.
How does SquareTrade insurance work?
SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and non-responsive charging ports or audio jacks. Plans that include accident protection also cover damage from accidents like drop and spills.
Is SquareTrade a part of Allstate?
Allstate Closes Acquisition of SquareTrade.
How much is a SquareTrade warranty?
You may sign up for a one-year plan for $89, a two-year plan for $129, or a three-year plan for $159 with SquareTrade smartphone insurance, but the deductibles stay the same at $99 per claim, regardless of the plan you choose.
How do I use my SquareTrade warranty?
File a claim at www.squaretrade.com. Click File a Claim at the top of the page. Apr 7, 2021•KnowledgeBefore you file, have your receipt and damaged item with you.We'll start by finding your specific protection plan.We'll ask for information about your device and the damage or problem.More items...
Does SquareTrade give money back?
To cancel it, log in to www.squaretrade.com or contact Us toll-free at 1-877 WARRANTY (1-877-927-7268) 24 hours a day, seven days week. If You cancel this Warranty Policy within the first thirty (30) days after purchase of this Warranty Policy You will receive a full refund.
How much is SquareTrade deductible?
(A deductible applies to each claim: $50 for iPhones and feature phones, $99 for other smartphones.) Receive a replacement phone overnight if available (for weekend claims it will arrive Tuesday).
Does SquareTrade cover loss?
SquareTrade plans do NOT cover: Loss & theft. Pre-existing conditions.
How do I cancel SquareTrade?
Step 1: Log into your account. Step 2: Locate the Protection Plan you'd like to cancel. Step 3: On the right, click "Manage Plan." Step 4: On the left, under "Plan information," click "Cancel Plan."
Does SquareTrade cover used items?
For refurbished or used items: You have 90 days from your purchase date to buy a SquareTrade Care Plan. If you're not sure if you'll keep the item, we have a 100% refund policy in the first 60 days (and it's prorated after that), with no re-stocking fees like some retailer warranties.
Do I need to register my square SquareTrade warranty?
Information. Registration is purely optional and can only be completed online. This is a way to provide copies of the purchase receipt so that all this information is available if you need to file a claim further down the road. Don't worry if you haven't registered yet!
Is SquareTrade out of business?
Allstate announced today that it closed the purchase of San Francisco-based SquareTrade, a 16-year-old company that sells warranties to consumers buying cellphones and other electronic devices at big-box stores like Costco, Sam's Club and Target.
How does SquareTrade work Reddit?
Squaretrade is good for what it is but it's not a traditional warranty. It covers you for UP TO the purchase price of the item in repairs or outright replacement. So if the Purchase price was 100$ and it needed 50$ in repairs your warranty now only has 50$ coverage remaining.
How do I contact SquareTrade?
Contact of SquareTrade customer serviceContact SquareTrade: Find below customer service details of SquareTrade.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. ... Head Office. SquareTrade. ... Customer Service. Phone: 877-900-7283. ... About SquareTrade.
How many times can you fix a phone before replacing it?
However, if you choose one of the plans that do have a deductible, SquareTrade has the option of fixing your phone up to three times in a year before replacing it. Many customers find this irritating. Consumers buy these plans to make replacing their phone simpler and more affordable.
What to do if you purchased a plan from Squaretrade?
Answer: If you feel you purchased a plan from SquareTrade and you did not receive what you were entitled to under your contract, or you were misled, you should consult with a consumer protection attorney.
How does Squaretrade work?
Plans Work. The plans cover mechanical failures during the contract term, but after the manufacturer’s warranty expires. The protection plans also include damage due to accidents or spills. SquareTrade, Inc. charges customers a fee for the warranty coverage depending on the item they are covering.
What is the lawsuit against Squaretrade?
The lawsuit alleges that the warranty coverage provider sold plans for computers, laptops, cameras, phones, and other items on Amazon that were not eligible for coverage. The lawsuit gives Starke’s experience purchasing a SquareTrade warranty plan on Amazon for a CD player he bought previously from Staples.
Why did Squaretrade sue Amazon?
Several consumers filed lawsuits against SquareTrade, Inc. for improper handling of disclosures, including the company Terms and Conditions, and selling warranty plans on Amazon without specifying that the plans only cover new products purchased on the Amazon website.
When did Squaretrade get into warranty?
The company did not get into warranty plans until 2006. However, since then, SquareTrade has become one of the most significant appliance and device protection providers. Below are some of the many retailers that sell SquareTrade products: Walmart. Target.
When was Squaretrade founded?
Background on SquareTrade. Ahmed Khaishgi and Steve Abernethy founded SquareTrade in 1999 as an online services company. SquareTrade got its start working with eBay to develop the buyer/seller dispute resolution tool.
Who filed a complaint against Squaretrade?
Gibbs Law Group filed a complaint on April 20, 2020, against SquareTrade. As the complaint describes, SquareTrade sells protection plans for products sold at retailers, including Staples, Walmart, Sam’s Club, and Costco. When a consumer purchases a product, like a backpack or a television, the consumer can also purchase a protection plan ...
Can you purchase protection plan from Squaretrade?
When a consumer purchases a product, like a backpack or a television, the consumer can also purchase a protection plan from SquareTrade, as described in the lawsuit. For a flat fee, as alleged, SquareTrade promises replacement, reimbursement, or repair in the event of damage during a fixed time period. However, as the complaint describes, ...
Does SquareTrade offer protection?
SquareTrade promises its plans offer protection to customers if their item gets damaged. Unfortunately, as our SquareTrade Protection Plan lawsuit alleges, many consumers seeking reimbursement for their damaged item have been underpaid by SquareTrade.
Does Squaretrade pay consumers?
However, as the complaint describes, SquareTrade does not pay consumers the full amount to which they are entitled when they make a reimbursement claim . Instead, SquareTrade pays out only a portion of the purchase price promised under the protection plan, as alleged.
Background on SquareTrade
How Squaretrade, Inc. Plans Work
- The plans cover mechanical failures during the contract term, but after the manufacturer’s warranty expires. The protection plans also include damage due to accidents or spills. SquareTrade, Inc. charges customers a fee for the warranty coverage depending on the item they are covering.
Legal Action Against Squaretrade, Inc.
- Several consumers filed lawsuitsagainst SquareTrade, Inc. for improper handling of disclosures, including the company Terms and Conditions, and selling warranty plans on Amazon without specifying that the plans only cover new products purchased on the Amazon website.
FAQs
- The allegations against SquareTrade are a bit complex. Below you will find some frequently asked questions with answers that should help clarify it for you.
A Final Note on SquareTrade Lawsuits
- Device and electronic protection is a great help, especially if the item that malfunctions are costly to repair or replace. However, there are some coverage gaps that leave many customers feeling like SquareTrade took advantage of them. If you purchased a SquareTrade plan and had difficulties getting the services outlined in your contract, it would be a good idea to speak with a …