Case Summary: SquareTrade is settling a class action centering on the protection plans it sells for devices such as cell phones. The complaint alleged it did not properly disclose the terms of its protection plans, including that claims can only be brought to arbitration and not to court and that its plans only covered items bought on Amazon.
What is the SquareTrade protection plan class action lawsuit settlement?
A settlement has been reached under the SquareTrade protection plan class action lawsuit. This resolves the class action allegations against the company for sold square table protection plans on Amazon. SquareTrade Protection Plans are basically the protection plans for various devices that were sold on Amazon as add-on items to purchase.
What companies sell SquareTrade protection plans?
SquareTrade, an Allstate Company, offers extended warranties and protection plans for devices and appliances through Staples, Amazon, Costco, and Target. One of the largest resellers of SquareTrade protection plans is Amazon. Several lawsuits have been successfully settled against the company.
What happens when you call SquareTrade to make a claim?
If a customer contacts SquareTrade, Inc. to make a claim, the company often first refers the client to the manufacturer’s warranty. Several people have called back after the warranty expired only to learn later that, like Starke, the protection plans they purchased were invalid.
What happened to SquareTrade?
SquareTrade was acquired by Allstate in late 2016, for $1.4 Billion joining Allstate suite of consumer asset protection services. I had an really serious issue with them after years of happiness.
See more
Does SquareTrade give you money back?
To cancel it, log in to www.squaretrade.com or contact Us toll-free at 1-877 WARRANTY (1-877-927-7268) 24 hours a day, seven days week. If You cancel this Warranty Policy within the first thirty (30) days after purchase of this Warranty Policy You will receive a full refund.
How do SquareTrade claims work?
Easy Claims Filing with a Five-day Service Guarantee: SquareTrade fixes it or pays the cost to replace - in five days. Five-Day Service Guarantee: SquareTrade will reimburse the full item price or fix your item and ship it back within five business days of receiving it at the depot, or your care plan is free.
What happens when you file a claim at SquareTrade?
We'll start by finding your specific protection plan. We'll ask for information about your device and the damage or problem. Some claims are approved instantly. In other cases, a specialist will work with you on next steps.
Is getting SquareTrade worth it?
SquareTrade Appliance Warranty Reviews SquareTrade has a 4-star rating on Trustpilot. Out of more than 13,000 reviews, 74% of reviewers said they had an excellent experience, while 12% of consumers rated the experience as bad.
How long do SquareTrade claims take?
SquareTrade stands behind their service and expects that they can repair or replace your product within five business days. If the service takes longer than five business days of receipt at SquareTrade's repair depot, you can request a refund for the cost of the service plan you purchased.
What happens if SquareTrade can't fix your item?
If your item is irreparable, SquareTrade will contact you to discuss options for replacing your item. Coverage lasts for the term of your plan or until the coverage amount of your plan (generally equal to item purchase price) is used up.
Is SquareTrade Now Allstate?
Allstate Closes Acquisition of SquareTrade.
How long do you have to buy a SquareTrade warranty?
For new items: You have 3 months from your purchase date to buy a SquareTrade Care Plan with or without ADH protection. For refurbished or used items: You have 90 days from your purchase date to buy a SquareTrade Care Plan.
How do I contact SquareTrade warranty?
Contact of SquareTrade customer serviceContact SquareTrade: Find below customer service details of SquareTrade.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. ... Head Office. SquareTrade. ... Customer Service. Phone: 877-900-7283. ... About SquareTrade.
Is SquareTrade out of business?
Allstate announced today that it closed the purchase of San Francisco-based SquareTrade, a 16-year-old company that sells warranties to consumers buying cellphones and other electronic devices at big-box stores like Costco, Sam's Club and Target.
Does SquareTrade cover appliances?
Yes, SquareTrade offers extended warranties on appliances such as refrigerators, dishwashers and washers and dryers. What does a SquareTrade appliance warranty cover? A SquareTrade appliance warranty covers mechanical and electrical failures, issues when the appliance won't start and power supply burnout.
Does SquareTrade cover furniture?
(i) This Protection Plan covers furniture and rugs that are used for personal, family or household purposes or in a small office or home office setting, and which are con- structed of or with upholstered fabric, microfiber, coated fabrics, A&P leather, bonded leather, bycast leather, vinyl, wood, glass, laminates, ...
How do I contact SquareTrade warranty?
Contact of SquareTrade customer serviceContact SquareTrade: Find below customer service details of SquareTrade.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. ... Head Office. SquareTrade. ... Customer Service. Phone: 877-900-7283. ... About SquareTrade.
How do I transfer my Walmart protection plan?
If you purchased your protection plan at a Walmart store, bring the receipt for your plan back to the store where it was purchased or visit Walmart.com/account....Find and manage your plan here.Click on a plan in the list.Click on transfer plan on the right pane.
What is the lawsuit against Squaretrade?
The lawsuit alleges that the warranty coverage provider sold plans for computers, laptops, cameras, phones, and other items on Amazon that were not eligible for coverage. The lawsuit gives Starke’s experience purchasing a SquareTrade warranty plan on Amazon for a CD player he bought previously from Staples.
When was Squaretrade founded?
Background on SquareTrade. Ahmed Khaishgi and Steve Abernethy founded SquareTrade in 1999 as an online services company. SquareTrade got its start working with eBay to develop the buyer/seller dispute resolution tool.
What to do if you purchased a plan from Squaretrade?
Answer: If you feel you purchased a plan from SquareTrade and you did not receive what you were entitled to under your contract, or you were misled, you should consult with a consumer protection attorney.
How does Squaretrade work?
Plans Work. The plans cover mechanical failures during the contract term, but after the manufacturer’s warranty expires. The protection plans also include damage due to accidents or spills. SquareTrade, Inc. charges customers a fee for the warranty coverage depending on the item they are covering.
Why did Squaretrade sue Amazon?
Several consumers filed lawsuits against SquareTrade, Inc. for improper handling of disclosures, including the company Terms and Conditions, and selling warranty plans on Amazon without specifying that the plans only cover new products purchased on the Amazon website.
When did Squaretrade get into warranty?
The company did not get into warranty plans until 2006. However, since then, SquareTrade has become one of the most significant appliance and device protection providers. Below are some of the many retailers that sell SquareTrade products: Walmart. Target.
Is Squaretrade still covered by Amazon?
These customers found out that SquareTrade, Inc. will not approve claims for items that are still covered under another warranty, and plans sold on Amazon are only valid on Amazon products. However, a settlement was reached in the case on April 14, 2019.
Who filed a complaint against Squaretrade?
Gibbs Law Group filed a complaint on April 20, 2020, against SquareTrade. As the complaint describes, SquareTrade sells protection plans for products sold at retailers, including Staples, Walmart, Sam’s Club, and Costco. When a consumer purchases a product, like a backpack or a television, the consumer can also purchase a protection plan ...
Can you purchase protection plan from Squaretrade?
When a consumer purchases a product, like a backpack or a television, the consumer can also purchase a protection plan from SquareTrade, as described in the lawsuit. For a flat fee, as alleged, SquareTrade promises replacement, reimbursement, or repair in the event of damage during a fixed time period. However, as the complaint describes, ...
Does SquareTrade offer protection?
SquareTrade promises its plans offer protection to customers if their item gets damaged. Unfortunately, as our SquareTrade Protection Plan lawsuit alleges, many consumers seeking reimbursement for their damaged item have been underpaid by SquareTrade.
Does Squaretrade pay consumers?
However, as the complaint describes, SquareTrade does not pay consumers the full amount to which they are entitled when they make a reimbursement claim . Instead, SquareTrade pays out only a portion of the purchase price promised under the protection plan, as alleged.
What is the complaint against Squaretrade?
is the defendant in a proposed class action filed over allegations that the company fraudulently and deceptively markets and sells fake protection plans for its consumer electronics and appliances through Ama zon.com. Filed in New York, the 46-page lawsuit claims that SquareTrade has “for years” been knowingly selling fake protection plans to its Amazon.com customers. Specifically, the company allegedly sells protection plans that supposedly cover products that are not even eligible for coverage because the underlying product was not purchased on Amazon’s website. “SquareTrade does not properly inform visitors to its Amazon.com storefront that protection plans do not cover consumer products that were not purchased on Amazon.com,” the case alleges.
What is classaction.org?
ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry.
When did Squaretrade get a refund?
For individuals who purchased a SquareTrade Protection Plan on Amazon between April 20, 2012 and Oct. 8, 2018, you could get a refund of the purchase price and a $10 off coupon from this class action settlement.
When do you have to file a claim for Squaretrade?
You are eligible for a potential award from the SquareTrade Class Action Lawsuit! You need file a claim by June 7, 2019 to receive your potential award. Don’t forget to take a look at our full list of Class Action Lawsuit Settlements and No Proof CLA’s!
What is order summary?
The Order Summary defines the Covered Product, Maximum Coverage Amount and Term of the Service Agreement.
Do you insure a ST?
Generally we treat ST or any extended warranty like insurance. And we generally do not insure anything we can reasonably afford to replace ourselves.
Background on SquareTrade
How Squaretrade, Inc. Plans Work
- The plans cover mechanical failures during the contract term, but after the manufacturer’s warranty expires. The protection plans also include damage due to accidents or spills. SquareTrade, Inc. charges customers a fee for the warranty coverage depending on the item they are covering.
Legal Action Against Squaretrade, Inc.
- Several consumers filed lawsuitsagainst SquareTrade, Inc. for improper handling of disclosures, including the company Terms and Conditions, and selling warranty plans on Amazon without specifying that the plans only cover new products purchased on the Amazon website.
FAQs
- The allegations against SquareTrade are a bit complex. Below you will find some frequently asked questions with answers that should help clarify it for you.
A Final Note on SquareTrade Lawsuits
- Device and electronic protection is a great help, especially if the item that malfunctions are costly to repair or replace. However, there are some coverage gaps that leave many customers feeling like SquareTrade took advantage of them. If you purchased a SquareTrade plan and had difficulties getting the services outlined in your contract, it would be a good idea to speak with a …