The Zappos settlement is not final and is still pending a judge's approval, scheduled for December 20. However, this is the first settlement on which both parties have formally agreed following a drawn-out, seven-years-old lawsuit that almost reached the US Supreme Court, and is very likely to receive formal approval from the case judge.
Full Answer
Why shop at Zappos?
Our moderators read all reviews to verify quality and helpfulness. Zappos was established in 1999 to offer the widest selection of shoes online. It became a part of Amazon 10 years later and now sells clothing and accessories in addition to shoes. Search features: Zappos makes it easy for shoppers to customize their searches.
Is Zappos part of Amazon?
It became a part of Amazon 10 years later and now sells clothing and accessories in addition to shoes. Search features: Zappos makes it easy for shoppers to customize their searches. Consumers can narrow their search to a single size or multiple sizes, which makes it easy to see all the right sizes in different brands.
How many times Have you Been to Zappos for shoes?
I have been used Zappos 4/5 times for shoes. Their cost is slightly higher and items are available in fewer quantities but the overall experience is very good. I purchased a pair of Georgio Brutini mens leather shoe in 2017. I have probably worn the shoes about 20-25 times.
Does Zappos offer free shipping on returns?
Return shipping is free for all customers in the United States, and exchanges come with free one-business day shipping. Customer service: Zappos strives to provide exceptional customer service. Customers can reach representatives by phone 24/7. They can also send Zappos an e-mail or speak with someone via the website’s live chat feature.
What happens if you opt out of the Zappos settlement?
If you choose to opt out of the settlement, you are basically saying you don’t want to participate. That means you won’t be able to receive any benefits from the deal, but you’ll also preserve your right to sue Zappos (and Amazon, its parent company) over claims relating to the 2012 data breach. This is the only option that will allow you to file your own lawsuit against the defendants. If you use the discount code, or even if you do nothing, you will forfeit your right to sue over this matter.
How many class actions were filed against Zappos?
After Zappos’ announcement, nine class actions were filed in which plaintiffs claimed the online shoe retailer had failed to adequately safeguard their information and exposed them to a higher risk of identity theft. The cases were consolidated in Nevada under the guidance of one federal judge, who gave a tentative OK to the proposed settlement.
Who is covered by the settlement?
Anyone who had an online account with Zappos on or before January 15, 2012 and an email address on file at the time.
What happens if I object to the settlement?
If you object to the settlement, the judge will review your objection and either approve or reject the settlement at the final fairness hearing.
How many Zappos customers were affected by the breach?
The deal, which received preliminary approval from a Nevada district court judge in mid-September, seeks to settle claims centered around a data breach that occurred back in January 2012 and reportedly affected 24 million Zappos.com customers. The company informed its shoppers that an unauthorized party had gained access to their names, email addresses, mailing addresses, phone numbers, scrambled passwords, and the last four digits of their debit and credit card numbers.
What to do if you are unhappy with a settlement?
If you’re unhappy with the terms of the settlement but still want to be covered by the lawsuit, you can file an objection.
When to file an objection to a settlement in Nevada?
To object to the settlement, you must file an objection with the Clerk of the U.S. District Court for the District of Nevada by November 29, 2019.
Lost their reputation - Terrible customer service
Terrible customer service, really gone way down. I don't know what has changed but I used Zappos for years and loved their customer service. The last few years they have gone way down in reliability, courtesy and knowledge. No more friendly, upbeat and articulate customer service.
Great Service
I am happy with the service. I have been used Zappos 4/5 times for shoes. Their cost is slightly higher and items are available in fewer quantities but the overall experience is very good.
Georgio Brutini Men's leather shoe
I purchased a pair of Georgio Brutini mens leather shoe in 2017. I have probably worn the shoes about 20-25 times. Today both soles cracked in several places and the synthetic heel disintegrated on one side. The shoes have been stored along with my other shoes in a moisture free temperate atmosphere and the tops look like new.
Don't purchase from Zappos!
After two badly handled purchases and deliveries, first one arrived a week late and the product was good. The second purchase never arrived. My advice, DON'T PURCHASE FROM ZAPPOS, they have no idea what they're doing.
Perfectly content
Honestly reading some of these reviews made me hesitant to order from Zappos in the first place, but I really wanted to purchase the Sam Endelman Larina Tall Boot which was sold out on the actual website. I'm not sure where the disconnect is for some customers, but I had zero problems with my purchase.
The old zappos is dead
The old zappos is dead. VIP free expedited shipping is no more. They mailed one shipment UPS surepost and the other UPS ground. Neither are expedited services. They use to ship same or next business day, no longer the standard. I'm returning all $750 ordered out of principle.
Used to love Zappos
Used to love Zappos, not anymore. They have gone downhill fast. Phone customer service employees are in Jamaica, not all speak good English, and terrible background noise. Where are the American workers? Also, on 2 occasions messed up my orders.
What size shoes does Zappos sell?
It offers an extensive collection of brands and styles. Consumers can search for women’s shoe sizes 2-20, and sizes 4-13 all return a sizable result list.
What is search feature on Zappos?
Search features: Zappos makes it easy for shoppers to customize their searches. Consumers can narrow their search to a single size or multiple sizes, which makes it easy to see all the right sizes in different brands. They can also narrow their search by brand, style, color, occasion and more.
Can you see pictures of shoes on Zappos?
Images: Customers browsing Zappos can see multiple images of most shoes on Zappos, which show the shoes from all different angles. Many products also have videos so consumers can see a model move in the shoes and hear a product description. Selection: Zappos works to offer the best selection of shoes available online.
How many Zappos accounts were breached?
This week, Zappos announced that 24 million of their customer accounts were breached by hackers. These hackers obtained customers’ personal information, including:
How to contact a Zappos lawyer in Kentucky?
Contact the law offices of Gray and White to talk with a Zappos lawsuit lawyer at (800) 634-8767.
What’s This Settlement All About, Anyway?
Who Is Covered by The Settlement?
What Could I Get from The Settlement?
What Can I Do If I Don’T Like The Settlement?
What Happens If I Object to The Settlement?
Am I Crazy Or Is This A Terrible Settlement?
- In terms of compensation for Zappos customers, this settlement pales in comparison to other recent data breach settlements. The Equifax settlementoffered several options that included free credit monitoring, up to $125 in cash, identity restoration services, and even up to $20,000 of reimbursement for documented losses. Similarly, the recent Yahoo ...
Where Can I Find More Information About The Case?