Settlement FAQs

what is an appearance damage loss settlement provision

by Adrain Doyle Published 2 years ago Updated 2 years ago
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A loss-settlement provision is a part of every homeowner's insurance policy, and it outlines how a claim will be paid out to the insured. Examples of Loss Settlement Amount Options The three loss settlement options are actual cash value, replacement cost, and agreed value.

Full Answer

What is loss settlement on a homeowners insurance policy?

Every homeowner's insurance policy contains a loss-settlement provision that details how a claim will be paid. This provision applies to the replacement cost payment for both the dwelling and the personal property.

What is'loss settlement amount'?

What is 'Loss Settlement Amount'. Loss settlement amount is a term used to denote the amount of a property insurance settlement, whether real estate or personal property. The loss settlement amount largely depends on which type of loss cost settlement option a policyholder has agreed to in their homeowner's policy.

What is an agreed value loss cost settlement option?

The agreed value loss cost settlement option is typically reserved for unique items, or items of high worth where the value cannot be easily assessed.

What is a reasonably uniform appearance prior to the covered loss?

The lack of a reasonably uniform appearance prior to the covered loss was the result of causes that were excluded under the policy so there was no obligation to replace all the existing items because it would represent an unjust windfall to the insured;

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What is an agreed value loss cost settlement?

The agreed value loss cost settlement option is typically reserved for unique items, or items of high worth where the value cannot be easily assessed. For example, if you are insuring a rare coin or an expensive painting, you and the insurance company will have to agree on what the item is worth at the time the policy is written, which is what you will be paid if it is destroyed. Often an independent appraisal will satisfy this requirement.

What is Loss Settlement Amount?

Loss settlement amount is a term used to denote the amount of a property insurance settlement, whether real estate or personal property. The loss settlement amount largely depends on which type of loss cost settlement option a policyholder has agreed to in their homeowner's insurance policy.

What is ACV in insurance?

Actual cash value (ACV) usually carries cheaper premiums than replacement cost, which is why many people end up with his type of loss cost settlement option. For a car, ACV would be defined as "fair market value" or the cost for a new car minus depreciation.

What are the three settlement options?

There are three loss settlement options offered by insurance companies: agreed value, replacement cost value, and actual cost value. The most expensive premiums are usually attached to the replacement cost rather than the actual cash value option. The third option is the agreed value option, which requires an independent appraiser to help ...

What is replacement cost insurance?

Replacement cost coverage, on the other hand, is a superior loss cost settlement option for homeowners. Although more expensive, it will pay whatever is necessary to replace your damaged property with property of a like kind and condition, up to the policy limits.

Is loss settlement less than full coverage?

However, the loss settlement amount may be less than the amount of full coverage if the 80 percent coinsurance requirement is not met. Every homeowner's insurance policy contains a loss-settlement provision that details how a claim will be paid.

Can insurance companies delay payment of a claim?

Unfortunately, the provision may allow the insurance company to delay full payment of the claim by paying only the actual cash value of the loss, and in some instances, forego full payment altogether because the insured does not have sufficient funds to repair or replace.

What is loss settlement in insurance?

The current ISO HO-3 and HO-5 and company-specific policies contain “Loss Settlement” provisions which provide for payment of the “ replacement cost of that part of the building damaged with material of like kind and quality and for like use .”

Why does the insured not replace the damaged property?

The insured argues that replacing only the damaged property restores the functionality of the roof but does not fully replace the damaged property because the replaced property does not match the existing property. For example, a roof had a uniform appearance, and uniformity has a significant effect on value.

How much did Harleysville roof damage cost?

Harleysville claimed only partial damage to the roof and allocated $21,000 for roof repairs, but the insured’s construction expert believed the roof had to be entirely replaced at a cost of more than $800,000. In addition, the shingles were no longer being manufactured.

Why can replacement items be matched to conform to a reasonably uniform appearance?

The replacement items can be matched to conform to a reasonably uniform appearance because “reasonably uniform appearance” is analogous to “like kind and quality.” The area that must be replaced to conform to a reasonably uniform appearance is less than the entire property (immediate area, slope section, line of sight); and

Why was there no obligation to replace all the existing items on a policy?

The lack of a reasonably uniform appearance prior to the covered loss was the result of causes that were excluded under the policy so there was no obligation to replace all the existing items because it would represent an unjust windfall to the insured;

What does homeowner insurance cover?

Homeowners’ insurance policies usually contain a provision obligating the carrier to repair or replace an insured’s damaged property with “material of like kind and quality” or with “similar material.”. They cover property damage resulting from “sudden and accidental” losses. When damage caused by fire, smoke, water, hail, ...

Can you replace a damaged roof?

Replacing a slightly-damaged section of roof, siding, or flooring can lead to a domino effect of tearing out and replacing entire sections of property that are in perfect condition, functioning fine, and not damaged. The necessity of this expensive remedy often resides in the eye of the beholder.

What is loss settlement in insurance?

The current ISO HO-3 and HO-5 and company-specific policies contain “Loss Settlement” provisions which provide for payment of the “ replacement cost of that part of the building damaged with material of like kind and quality and for like use .”

What is a subrogation claim?

Subrogation claims traditionally involve an insurance company stepping into the shoes of an insured and proceeding against the third-party tortfeasor who caused the loss in the first place to recover those claim payments. The subrogated insurance company (subrogee) assumes the same rights against the tortfeasor as the insured possessed — no greater, no less. The tortfeasor can usually employ any defenses against the subrogee that it could have employed against the insured. As a result, the measure of recovery ( i.e., damages) for the subrogee is the same measure of damages as for the insured. This creates some unique and troubling issues when the law dictating third-party damages recoverable in tort are different from the measure of a first-party claim payment under a policy and/or applicable law or regulations. An insurance company that has paid additional damages in order to address “matching” problems in a first-party claim may or may not be able to recover those damages in its subrogation tort action against the tortfeasor/defendant. The law varies from state to state.

What was Harleysville's claim on a roof?

Harleysville claimed only partial damage to the roof and allocated $21,000 for roof repairs, but the insured’s construction expert believed the roof had to be entirely replaced at a cost of more than $800,000. In addition, the shingles were no longer being manufactured. The insured sued, arguing that the unavailability of matching shingles entitled it to full roof replacement. The court noted that the “covered property” under the policy was defined as the buildings (rather than the individual items on the property) and held there was a jury question as to whether the building suffered a loss on account of the unavailability of matching roof shingles. Whether Harleysville was able to replace shingles with shingles of a “like kind and quality” hinged on whether the unmatched shingles would provide an acceptable aesthetic result, and that had to be determined by a jury. The idea is that property that has not been physically damaged may become “damaged” where replacement of physically damaged property does not lead to an aesthetic result acceptable to the insured. It suggests that the carrier has an obligation beyond repairing the functionality of the damaged property, by paying to repair the aesthetics of the building.

What is matching in insurance?

The issue of “matching” or “uniformity” in first-party homeowners insurance claims is one that lends itself to RCV policies. If property is only partially damaged, the carrier takes the position that it is only required to pay for repair or replacement of the limited portion of the property that is damaged.

What does homeowner insurance cover?

Homeowners’ insurance policies usually contain a provision obligating the carrier to repair or replace an insured’s damaged property with “material of like kind and quality” or with “similar material.”. They cover property damage resulting from “sudden and accidental” losses. When damage caused by fire, smoke, water, hail, ...

Why was there no obligation to replace all the existing items on a policy?

The lack of a reasonably uniform appearance prior to the covered loss was the result of causes that were excluded under the policy so there was no obligation to replace all the existing items because it would represent an unjust windfall to the insured;

Is cosmetic damage the same as repairing a damaged roof?

While the “matching” issue involves repairing truly “damaged” or “destroyed” property and the ensuing problems that result when the repaired section of a roof, siding, or cabinetry, for example, does not “match” the remainder of the roof, siding, or cabinetry in appearance. “Cosmetic” damage, on the other hand, is a related subject, but differs in that it involves dents, scratches, or other minor imperfections to property which result from a loss, that do not rise to the level of being truly “damaged.” In other words, it is a qualitative difference. The damage is so minor that it is only “cosmetic” and affects only the appearance of the property in a very minor way. Such cosmetic damage does not cause any punctures, leaks, or loss of functionality of a particular piece of property. An example would be dents in a metal roof resulting from a hail storm.

What is the key to drafting an enforceable stipulated damages provision?

In summary, the keys to drafting an enforceable stipulated damages provision are to include language that: (1) demonstrates both parties agreed to a stipulated remedy in the event of a breach; (2) states that the provision is substantial and material provision of the settlement agreement and inducement for the parties to enter the agreement; (3) establishes that damages are not limited to the amount set forth in the agreement; and (4) acknowledges that the damages are not a penalty.

What is liquidated damages?

A liquidated damages clause has three primary characteristics: (1) clear and unambiguous language providing for a certain sum to be paid in the event of a breach; (2) the sum must represent reasonable compensation for the damages anticipated from the breach, ...

What is the settlement agreement in Smelkinson Sysco v. Harrell?

The settlement agreement set forth in Smelkinson Sysco v. Harrell, 162 Md.App. 437 (2005) provides a model for an enforceable stipulated damages provision. In that case, a former employee agreed not to disparage his former employer and not to assist any third party in pursuing claims against the company. Importantly, he agreed that if he breached the provision the company was entitled to recover damages flowing from the breach, including but not limited to the amount he received in settlement of his claims. He further agreed that those non-exclusive damages “are not a penalty but are fair and reasonable in light of the difficulty of proving prejudice” to his former employer in the event of a breach.

What happens if liquidated damages are too large?

If the set amount in the liquidated damages provision is too large, the parties risk having a court hold the provision unenforceable.

Why do parties favor liquidated damages?

Parties may favor liquidated damages provisions because they provide a set amount that will be awarded in the event of a breach, without the non-breaching party having to prove the amount of damages it has incurred as a result of the breach.

Can a settlement include liquidated damages?

Instead of including a liquidated damages provision that may later be held to be unenforceable, parties should instead consider including a stipulated damages provision in their settlement agreement. Such an agreement may not be subject to the same analysis of whether the damages amount to a penalty.

Can liquidated damages be unenforceable?

However, a court can hold a liquidated damages provision to be unenforceable if it considers the amount of damages provided in it to be a penalty.

How should property insurance be structured?

Risk management professionals should structure property insurance programs whenever possible and, when cost effective, obtain blanket limit s, removal of coinsurance and proper loss settlement valuation —replacement cost or actual cash value (replacement cost less physical depreciation). At the same time, insureds need to construct the internal tools to ensure that values for buildings and contents at any location are appropriate, reasonable, and in synch with post-loss settlement expectations and the insurer's policy mandated loss settlement obligations. Such tools will become essential at time of loss to create timely proof of loss, serve as means to document items lost or damaged, and to obtain timely and proper loss settlement from the insurer.

How does change in value affect insurance?

The change in value will obviously decrease the insurance limit for total loss and reduce the potential for adequate loss settlement for other coverage provisions . Debris removal coverage is predicated on 25 percent of the sum of the deductible plus the amount paid by the insurer for the direct physical loss or damage to covered property, not to exceed the limit of insurance applicable to the covered property. A change from replacement cost to actual cash value will cause a significant reduction in debris removal coverage. While additional debris removal coverage may be provided by the insurer upon specific request using "Debris Removal Additional Insurance," CP 04 15 10 00, the insured must consider the exposure and request for the increased limit prior to loss event.

What is soft insurance?

Soft insurance markets may allow a risk management professional to obtain coverage tools that can "overlook" possible deficiencies in property values by providing blanket limits to make up for inadequate limits at any one location, removal of a coinsurance requirement, and providing replacement cost valuation. Hard markets and restrictive coverage renewal terms can occur suddenly after catastrophic events, such as what happened to many U.S. insureds after both September 11, 2001, and Hurricane Katrina.

What is CP 00 10 04 02?

These provisions are similar to that used in non-ISO property insurance policies, so this loss scenario could happen to any risk management professional. Exposure review for property insurance starts with proper identification and determination of property and its pre-loss value and how the insured post-loss event may have it repaired, replaced, demolished, or left as is.

When should property risk management be reviewed?

Property risk management is an ongoing process, not one that needs attention just 60 days prior to policy expiration.

Should a risk management professional be concerned about what may damage or destroy covered property?

While a risk management professional should be concerned about what may damage or destroy covered property, an equal concern should be that the insured's settlement received post-loss is appropriate to continue post-loss operations as if nothing had happened. An insured's pre-loss expectations should be equal to the insurer's post-loss policy (contractual) obligations.

Does the test of coverage occur?

For most property insureds, the test of coverage may never occur. For others, these words will be as important—if not more important—than all other policy coverage terms and conditions:

What is loss settlement coverage?

The question of coverage often requires an examination of Loss Settlement and Loss Payment provisions, which typically govern a carrier’s payment obligations in the event of a covered loss. Some policies contain language limiting payment for direct physical loss or damage to “that part” of damaged property or “the damaged part” of property. For example, a common Loss Settlement provision in an HO 03 may provide that the company will pay for the less of various options, typically the limit of liability, the necessary amount actually spent or “the replacement cost of that part of the building damaged with material of like kind and quality and for like use.” On the other hand, a Loss Payment provision in a CP 00 10 may often not include language referring to “part” of the damaged property. It is often debated whether policies containing such language preclude coverage for matching.

Why did the siding on the insured's building suffer damage?

There, the aluminum siding on the insured’s building sustained damage as a result of a hail and wind storm. Two elevations sustained damage, and the carrier agreed to pay to replace the two sides. The insured sought the replacement of the siding on all elevations due to the lack of availability of matching siding.

What is matching insurance?

Matching is a principle that is generally unique to the insurance industry, yet it is a prominent consideration in almost all property claims. A matching issue arises when, following a loss, the repair or replacement of a damaged portion of property will result in a mismatched appearance with an undamaged portion of the same property. As a result of the mismatched appearance, the insured seeks payment for the replacement of the undamaged portion of the property.

Why is matching not covered?

Otherwise, proponents argue that an insured is not sufficiently made whole. However, most first-party property policies typically only provide coverage for “direct physical loss of or damage to” covered property. Thus, opponents to matching argue that the replacement of mismatched materials is not covered because that portion of the property did not sustain direct physical damage.

Why is there a mismatch in a claim?

Matching issues sometimes result from damage to flooring, roofing, siding, interior walls, cabinetry, windows, trim and other finishes. Mismatches potentially arise due to age, wear, color, size, shape, availability of materials or other visual qualities. However, matching issues can derive from a multitude of aspects of a claim. The principle generally only applies when the property had a uniform, matching appearance prior to the loss.

What is Edelman v Certain Underwriters?

Super. May 7, 2019). This is a case of first impression in the Commonwealth of Massachusetts, and it will have implications on countless claims throughout the jurisdiction. Specifically, the Court ruled that the subject commercial policy affords coverage for the matching of all four elevations and slopes of a property’s siding and roofing.

How many jurisdictions have addressed the issue by enacting a regulation or statute?

Approximately ten jurisdictions have addressed the issue by enacting a regulation or statute. These jurisdictions typically require some degree of matching under certain circumstances and in accordance with a specific standard set forth in the respective regulation or statute. These jurisdictions include, but are not limited to: Alaska, California, Connecticut, Florida, Iowa, Kentucky, Nebraska, Ohio, Rhode Island and Utah.

What is a subrogation claim?

Subrogation claims traditionally involve an insurance company stepping into the shoes of an insured and proceeding against the third-party tortfeasor who caused the loss in the first place to recover those claim payments. The subrogated insurance company (subrogee) assumes the same rights against the tortfeasor as the insured possessed - no greater, no less. The tortfeasor can usually employ any defenses against the subrogee that it could have employed against the insured. As a result, the measure of recovery (i.e., damages) for the subrogee is the same measure of damages as for the insured. This creates some unique and troubling issues when the law dictating third-party damages recoverable in tort are different from the measure of a first-party claim payment under a policy and/or applicable law or regulations. An insurance company that has paid additional damages in order to address “matching” problems in a first-party claim may or may not be able to recover those damages in its subrogation tort action against the tortfeasor/defendant. The law varies from state to state.

Does an individual homeowner have a right of action?

Most states have case decisions which state that an individual homeowner/insured does not have a private right of action under a state’s statute or regulations governing unfair claims settlement practices and the handling of a “matching” or “uniformity” issue. As an example, in California, the case of Rattan v. United Services Automobile Association, 101 Cal.Rptr.2d 6 (Cal. App. 2000) involved a home damage by fire. United Services Automobile Association (“USAA”) allegedly breached the terms of policy in adjusting the loss, and the insureds claimed that it violated requirements imposed on carriers under regulations established by the Department of Insurance. The Court of Appeals disagreed, stating:

Is cosmetic damage the same as repairing a damaged roof?

While the “matching” issue involves repairing truly “damaged” or “destroyed” property and the ensuing problems which result when the repaired section of a roof, siding, or cabinetry, for example, does not “match” the remainder of the roof, siding, or cabinetry in appearance. “Cosmetic” damage, on the other hand, is a related subject, but differs in that it involves dents, scratches, or other minor imperfections to property which result from a loss, which do not rise to the level of being truly “damaged.” In other words, it is a qualitative difference. The damage is so minor that it is only “cosmetic” and affects only the appearance of the property in a very minor way. Such cosmetic damage does not cause any punctures, leaks, or loss of functionality of a particular piece of property. An example would be dents in a metal roof resulting from a hailstorm.

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Replacement Cost Value (RCV) vs. Actual Cash Value (ACV) Policy

  • There are two primary valuation methods for establishing the value of insured property for purposes of determining the amount the insurer will pay in the event of loss under a homeowner’s policy: 1. Replacement Cost Value (RCV): This method is usually defined in the policy as the cost to replace the damaged property with materials of like kind and ...
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Terms of Insurance Policy

  • The terms of insurance policies vary greatly and are extremely important to determining the carrier’s obligations in a claim which involves a “matching” concern. The current ISO HO-3 and HO-5 and company-specific policies contain “Loss Settlement” provisions which provide for payment of the “replacement cost of that part of the building damaged with material of like kind and quali…
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Insurance Statutes, Regulations, and Case Decisions Governing Matching Claims

  • In an effort to provide uniformity and predictability in this area, many states have passed insurance statutes, rules, and regulations that govern the handling of matching claims. An Ohio regulation states that when “an interior or exterior loss requires replacement of an item and the replaced item does not match the quality, color, or size of the item suffering the loss, the insurer …
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Private Right of Action

  • Most states have case decisions that state that an individual homeowner/insured does not have a private right of action under a state’s statute or regulations governing unfair claims settlement practices and the handling of a “matching” or “uniformity” issue. As an example, in California, the case of Rattan v. United Services Automobile Association, 101 Cal.Rptr.2d 6 (Cal. App. 2000) inv…
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Defenses to First-Party Matching Claims

  • The arguments most effectively used by carriers in combating matching claims include the following: 1. The property lacked uniformity prior to the covered loss, it would be impossible to “conform” any replacement items to an existing “reasonably uniform appearance” and, therefore, the obligation to match the replacement items under the regulation was not triggered; 2. The lac…
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Cosmetic Damage

  • While the “matching” issue involves repairing truly “damaged” or “destroyed” property and the ensuing problems that result when the repaired section of a roof, siding, or cabinetry, for example, does not “match” the remainder of the roof, siding, or cabinetry in appearance. “Cosmetic” damage, on the other hand, is a related subject, but differs in that it involves dents, scratches, or …
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Recovery of RCV Matching Claim Payments in Subrogation Actions

  • Subrogation claims traditionally involve an insurance company stepping into the shoes of an insured and proceeding against the third-party tortfeasor who caused the loss in the first place to recover those claim payments. The subrogated insurance company (subrogee) assumes the same rights against the tortfeasor as the insured possessed – no greater, no less. The tortfeaso…
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